1. How do I get tickets?
As an eligible Sky VIP member, simply choose the event you’d like to go to, apply and if you are successful we’ll send you a booking confirmation and details of your tickets. Please check all event details, tickets and age restrictions before the event.
2. What is the difference between first come, first served and ballot tickets?
First come, first served tickets are allocated to customers based on the order in which they apply for them. To make it as fair as possible, customers can only have a maximum of one booking for first come, first served tickets per calendar month. Ballot tickets will generally be used where the demand vastly exceeds the supply. Every customer can apply for one entry into the ballot, and once the event date has closed, winners will be randomly selected.

3. How will I know if I have won ballot tickets?
Once the entry date for your event has closed, winners will be selected randomly by a computer generated draw from all eligible entries received during the promotional period. If you’re successful we’ll contact you by email to let you know you’ve won.

4. Can I change my ballot entry?
No, unfortunately, once you have entered the ballot, there is no way of changing your application.

5. When are new Ticket Ballots and First come, first served tickets released?
We release tickets on different days at different times so just keep checking back regularly to see what’s new or coming soon. For our First come, first served events, tickets often go very fast. Sometimes we release tickets in stages, so if there aren’t any available when you first look, and you see the message ‘More coming’, it’s worth checking again later. For ticket ballots, you’ll be able to clearly see when the closing date is. We can’t give you any more information on date or time of releases.
6. Can I send my friends and family to an event in my place?
Yes. Each time you book first come, first served tickets or enter a ballot for tickets to a Sky VIP event, you’ll be asked to enter the ticketholder’s details. The ticketholder will be bound by the applicable terms and conditions, and it is your responsibility, as the primary or authorised Sky ID user, to provide the ticketholder with these terms and conditions. You must also have the consent of the ticketholder to provide us with their details.

On arrival, the ticketholder will need:
• A form of photographic ID (driving licence or passport) or their credit/debit card
• The email or app booking confirmation

Don’t forget to check for restrictions such as the need to be a home-supporter for many football matches.
Any tickets booked through Sky VIP and/or the My Sky app cannot be sold for any financial gain and cannot be traded with other individuals.

7. How many tickets can I get?
For our first come, first served events, you will see the maximum number of tickets you can apply for during the booking process; it’s usually up to two tickets per household to certain sporting events in the United Kingdom and Republic of Ireland per series or season and per yearly event for each sport. For ticket ballots, we will usually pre-define how many tickets you’ll receive if you win.

8. Can I book tickets for more than one sporting event?
To try and make it fairer for all, you can only book one first come, first served ticket event per calendar month, and there may be limits to the number of tickets you can book for each Sport throughout each series or season, and tickets are subject to availability. For example, throughout the season, you can only get one pair of tickets per football league. This also applies to any tickets by ballot i.e. Premier League tickets. The only exception to this is Sky Backstage at The O2, which do not count towards your monthly allowance. To make sure all Sky VIP members can benefit from this reward equally, ticket applications are subject to our ‘fair use’ policy.
9. Can I change the name on my booking?
When booking (or applying for ballot tickets), the Sky ID user may book or apply for the tickets in another person's name - however, once the application has been completed, we can't change the name on it. So if the named ticketholder can't make it, please cancel your tickets so we can give them to someone on the waiting list. When collecting tickets at an event, the person whose name is on the booking must bring ID (driving licence or credit card) to show their name matches the one on the tickets.
10. Why can I book tickets for some sports events on a regular basis but only once a season for others?
We try to give as many Sky customers as possible the chance to go to a sports event. As some are more popular than others, we often need to restrict bookings and tickets are subject to availability.
11. Can you add me to the waiting list?
You can add yourself to the waiting list in the My Sky app when it’s open - we can’t add you manually. If we know more tickets will be available soon, we’ll show a ‘More coming’ message and won’t open the waiting list until those tickets have been released and allocated. If an event is really popular, tickets go fast and the waiting list can fill up quickly. When the waiting list is full, you’ll see a ‘Fully booked’ message, which means you can’t add yourself on this occasion. If you’re on the waiting list, we will offer cancelled tickets to customers in the order they’re added to the list. If tickets become available for you, we’ll email them to the email address you gave us. Also, to make it fairer, you're only able to be on one waiting list per event (e.g. a sporting event with multiple fixture or match dates) and we're not able to make any changes once you're on it.
12. Where do I get my tickets?
Once it’s confirmed you’ve got tickets, the booking confirmation will provide all the details you need:
• If your booking confirmation has a QR code, you'll be able to show this at the event entrance.
• If not, look under the venue address where you’ll see specific instructions on how to receive or collect your tickets. Please follow those instructions and don’t contact the venue directly as they often won’t have any information about your tickets until the day of the event.
• For tickets to football fixtures where Sky VIP ticket holders are required to be home supporters, your details will be sent to the clubs to check before they can approve your tickets. We’ll update your ticket a week before the match with ticket collection instructions for the day of the match.
Remember to bring along either a driving licence or credit card to show your name matches the one on the tickets.
13. Where’s my confirmation email?
If you haven’t received your confirmation email, don’t worry. If you successfully booked tickets, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category e.g. Free Sports Tickets. Finally, select ‘My bookings’ at the top and follow the instructions to view your tickets. For confirmation that you’ve entered a ticket ballot, go back into the event and you’ll be able to see which time and location you’ve entered for. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add skysupport@weticketit.com and noreply-admin@weticketit.com to your address book or safe list to make sure that our emails are accepted.
14. How do I cancel some or all of my tickets?
You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of tickets you want to cancel. To be considerate to other members, please try to give as much notice as possible so we can try to reallocate tickets to those on the waiting list.
15. Can I change my first come, first served event for this calendar month?
You can do this by applying for tickets for the other First-come, First-served event, and during the final booking stage you will be asked to cancel your existing tickets, so that we can make these available to other customers. If you agree to this, when you complete your booking for the new First come, first served event, your previously booked first come, first served event will be cancelled.
16. What do ‘Coming soon’ and ‘More coming’ mean?
‘Coming soon’ means this event will go live soon - usually within a couple of weeks. . ‘More coming’ means there is a future release of tickets pending. There is no specific day or time that tickets are released and we’re unable to give further information on release schedules, so please just keep checking back regularly.
17. Where are my seats?
Unfortunately, as specific seats are allocated on the day of the event, we can’t give any information about the location of seats before you go.
18. Are there any age restrictions at the sports events?
Yes, sometimes - these are different for every event and we will tell you during the booking process. Under 18s must be with someone who’s 18 or over. We may ask for proof of age.
19. Are travel arrangements and expenses included with tickets?
No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.
20. I’m in a wheelchair/I have mobility issues – will there be suitable access and facilities for me?
If you have any special accessibility requirements, you will need to book or enter the ballot for tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us at skysupport@weticketit.com to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come first-served basis.
21. I’m collecting tickets at the event. Do I need to show ID?
Yes, unless we tell you otherwise, please bring your driving licence or credit card to show your name matches the one on your tickets. Please also have your booking confirmation either in your My Sky App or printed.
22. Can I bring food and drink to the event?
Unfortunately food and drink is not allowed at many of the venues so we would advise not to take food or drink to an event.
23. Didn’t find the answer you were looking for?
Email us at skysupport@weticketit.com. Please don’t email us to cancel your tickets. If you need to cancel your tickets, take a look at ‘How do I cancel my tickets?