Arsenal Women v Chelsea Women - Terms & Conditions

1. This reward is only available to Sky customers who have successfully joined Sky VIP.

2. The following categories of entrant are not permitted to enter this Promotion:

a. Employees (or members of their immediate families, including any live-in partner or household member) of companies associated with the Promotion and all affiliates of such companies.

3. This reward entitles you to apply for up to two tickets (unless we say otherwise) per household to certain sporting events in the United Kingdom and the Republic of Ireland per series or season and per yearly event for each sport. (See the Free Sports Tickets section in the Sky VIP section of the My Sky app for exact details of the number of tickets you can book and for which sporting event (tickets)).

4. This reward offers tickets which provide entry to your chosen sporting event only. Travel, accommodation, food and drink, spending money or any other hospitality are not included as part of this reward.

5. Tickets depend on availability and will be allocated on a first-come, first-served or ballot basis. Ballot tickets will generally be used where the demand vastly exceeds the supply. Every customer can apply for one entry into the ballot, and once the event date has closed, winners will be randomly selected. The My Sky app will state whether or not tickets for a specific sporting event will be provided on a first-come, first-served or ballot basis. A maximum of one event per calendar month can be awarded for first-come, first-served events.

6. To make sure all Sky VIP customers can benefit from this reward equally, ticket applications depend on our 'Fair Use' policy.

7. Some tickets will have an age restriction which we will tell you about during the application process.

8. For some events, we may give priority booking access based on VIP tier. If you are eligible for this, we will let you know in the relevant section in the Sky VIP app.

9. By applying for tickets, we will treat you as accepting these terms and conditions and agreeing to keep to them.

10. To apply for tickets, you will need to register your details, confirm your email address and contact telephone number, choose the location, the fixture and the number of tickets you are applying for and then click 'Book' (for first-come, first-served events) or 'Enter' for ballot events. Check the details are correct and then click 'Confirm'.

11. If you are successful in getting tickets on a first-come, first-served basis, you will see confirmation on the screen immediately and we will send you an email confirmation soon after you make your application. For tickets provided on a ballot basis, once the entry date for the sporting event has closed, winners will be selected randomly by a computer generated draw from all eligible entries received during the promotional period. If you are successful, we will contact you by email to let you know you've won.

12. When we confirm that your application for tickets has been successful or you have won in a ballot, we will also confirm how and when you will receive your tickets.

a. If you need to collect tickets at the event venue, we will tell you where to go and you must provide a valid photo ID; or
b. We will send any tickets by post to the address you gave during the ticket application. In some cases, you may need to sign for delivery; or
c. We will email any tickets by email to the email address you gave during the ticket application.
d. You/your nominated recipient and your guests may have to provide a valid photo ID at the sporting event before you are allowed in.

13. If tickets offered on a first-come, first-served basis are fully booked for a specific sporting event, you may have the option to add yourself to a waiting list. If someone cancels, we will let you know as soon as possible if tickets become available (in some cases, this might be at short notice). If you are on the waiting list, we will contact people in order of application, at the email address they gave during the ticket application process if they are allotted tickets. We cannot guarantee you will get tickets if you are on the waiting list.

14. If you are successful in getting tickets but want to cancel, you can do this at any time before the sporting event by clicking on 'My bookings' within the Sky VIP section of the My Sky app and choosing the event and the number of tickets you want to cancel. We want Sky VIP to be fair for everyone, so we reserve the right to restrict access to events for a period of time for those Sky VIP members who fail to cancel when they're unable to attend events that they've booked.

15. Anyone going to an event must keep to any age restrictions which apply to the sporting event for which you have tickets. Anyone under the age of 18 must be accompanied by an adult aged 18 or over.

16. We use feedback to constantly improve our service. As part of this process, we may send you a short survey to complete to hear about your experience. We will send the survey to the email address you gave during the application process.

17. Tickets are for your personal use only by the Sky customer or their nominated recipient. They must not email tickets, offer them as a prize or transfer them, or distribute personal login details, passwords or tickets. And they must not photocopy or print multiple copies of tickets.

18. The Sky customer or their nominated recipient and their guests must keep to:
a. all separate terms and conditions on which the tickets are issued by the relevant governing body, event organiser or the event venue (ticketing T&Cs) (including that tickets remain at all times the property of the relevant governing body, event organiser or event venue). If there is any difference between the ticketing T&Cs and these terms and conditions, as between them and the promoter (but not as between you and venue) these will take priority; and
b. all rules, regulations and/or policies in force and applicable to visitors at the relevant venue (including without limitation, applicable ground regulations).
c. all laws which apply (including, in the case of football tickets, the Criminal Justice and Public Order Act 1994).

19. The Sky customer or their nominated recipient must not sell the tickets under any circumstances.

20. We will use any information we collect from you as part of the ticket application process for the purpose of providing the tickets. We may pass your details on to other organisations for the purposes of providing and delivering the tickets and to help with the sporting event.

21. You agree that if you are successful in your application for tickets, we may make your full name and county available and may use your full name, county and photograph for post-event publicity purposes without your permission or paying you anything. You further agree to the use of your name, image and any video or voice recordings of you in any media in, perpetuity, as Sky sees fit. You agree that the copyright (if any) and all other rights title and interest in and to any contribution by you shall vest in and be irrevocably assigned to Sky.

22. We do not accept any responsibility for network, computer, hardware or software failures of any kind which may restrict or delay in you applying for tickets or us receiving your application. Proof of applying for tickets is not proof we received your application.

23. There is no cash alternative to the reward, and the tickets are non-refundable and non-transferable.

24. We can substitute the tickets for a reward of equivalent or greater value if this is necessary for reasons beyond our control.

25. Apart from causing death or personal injury arising from negligence or in respect of fraud and as far as allowed by law, we and our associated companies and agents will not have any responsibility for your enjoyment of a sporting event or any postponement, cancellation, delay or changes to the sporting event which are beyond our control. We are also not responsible for any act or failure to act of any supplier, nor is any supplier responsible for any act or failure of us, or other suppliers relating to the operation or administration of this sales promotion or otherwise. The extent of responsibility or liability to you of any supplier will be solely as set in the ticketing T&Cs or other rules, regulations or policies referred to in Clause 16 above.

26. If a sporting event is cancelled, changed, postponed or relocated, we may allocate tickets to the next similar event in the nearest venue. We will not give you any form of compensation, financial or otherwise.

27. The event organiser or the event venue can refuse to allow you into the event. If there is a dispute, the ground manager's decision is final.

28. If you have any special accessibility requirements, you will need to book tickets using the standard process. When you receive confirmation that you have been allocated tickets, contact us at support@skyticketit.com to let us know your needs. We can then contact the event venue to check accessibility and let you know. In some instances, notice of accessible seating may only be available at short notice. If wheelchair spaces are available, these will be offered on a first-come first -served basis.

29. If you need someone to accompany you because of an accessibility or disability need, they will also need a ticket and you must book this in the usual way and within the usual ticket allocation limit as set out above.

30. We will not be liable for any tickets which you are eligible for that do not reach you for reasons beyond our reasonable control.

31. Our decision is final. We will not correspond with you if you disagree. If you do not keep to these terms and conditions, any tickets will not be valid.

32. We may refuse any ticket or make it invalid if we have reasonable grounds to believe that you have broken these terms and conditions or if you or your guests or anyone authorised by you or your guests, acts in a way towards us, other people at the event, Sky staff which we reasonably consider to be inappropriate, unlawful or offensive. If we do this, we can give the tickets to someone else.

33. This reward, and any dispute or claim arising out of or in connection with it, will be governed by English law and any disputes will be dealt with by the courts of England and Wales.

34. The Promoter is Sky UK Limited ('we'/'us'/'our') (registered number 02906991) of Grant Way, Isleworth, Middlesex TW7 5QD. Rewards for customers in the Republic of Ireland are given by Sky Ireland Limited (registered number 547787) of Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4.